Frank’s Cyclery carries the finest bicycles, components and accessories the bicycle industry has to offer and backs these products with our renowned customer care and service. We will spend as much time as necessary to help you find that one bicycle or component that is the correct model and fit based on your needs. We talk to you about your cycling needs and goals and then using our experience, select the best value and performance for you based on these discussions. This caring service stems from our belief to treat all of our customers like we would want to be treated ourselves.
The fine bike brands we carry:
When purchasing a new production or custom built bicycle from Frank’s Cyclery, the following services are included with that purchase:
FREE PROFESSIONAL ASSEMBLIES-We perform advanced technical assemblies on all of our bikes that are sold to our customers. Our advanced assembly process takes anywhere from 1 to 4 hours to complete depending on the type and/or style of bike. We use many specific tools including torque wrenches during our assembly process and use numerous testing/inspection checks, including ensuring all threaded assemblies are properly lubricated, to ensure each bike leaves the store in top mechanical condition. What does this free value mean to our customers? This detailed and systematic approach to bike assembly offers optimal shifting, braking and handling which increases the bike’s durability and safety plus the value of the bike for you.
FREE PROFESSIONAL BIKE FIT-We expertly fit every customer to his or her new bike. Bikes come in numerous sizes, so we help choose the correct size frame for you based on numerous factors. After finding the correct size for you, we then check several measurements to correctly set up your position on the bike to ensure your comfort and safety. See the bike fit section below for more information.
FREE 60-DAY CHECK UP-After two months of riding your new bike, bring your bike back to the store for a complete tune-up. It is a free $80 value.
FREE ADJUSTMENTS FOR THE FIRST YEAR OF OWNERSHIP-Any time during the first year of ownership in addition to the free 60-day check up, we offer free adjustments to ensure your bike remains in top mechanical condition.
PRIORITY SERVICE AND 20% LABOR DISCOUNT AFTER FIRST YEAR-After that first year of ownership, we offer a 20% discount on all labor and priority service to ensure a quick return of your bike.
If you live outside the Triangle area and cannot come to the store, we will still be happy to build your custom bike or wheels for you. We have shipped accessories, bikes, frames and wheels throughout the world. Please note that some of the manufacturers we represent do not allow us to sell their products via the phone or Internet. We offer free UPS ground shipping within the continental United States on frames only. Shipping charges for all other shipments are very reasonable and are based on the size and weight of the package. Shipments via other carriers specified by the customer might have additional shipping charges as well. Feel free at any time to ask about our shipping policies.
Besides these fine brands of bikes, we carry some of the best components and accessories available as well. Check out the links web page to see a full list of the other fine products we carry. Check out the services page for Frank's custom hand built wheels.